FAQ
Ordering and Payment
What payment methods can I use?
Currently, we only accept credit cards as a form of payment. We accept all major credit cards including Visa, MasterCard, American Express, Diners Club and JCB.
How do I choose my currency?
We only accept payments in Japanese Yen (JPY) and US Dollars (USD). You can select your preferred currency in the top right corner of the website.
What about duties and taxes?
You are responsible for any customs and import taxes. The price displayed when ordering may not include these charges, so please check your country's regulations.
Shipping and handling charges
Which countries can you ship to?
Currently, we only deliver to Japan, the UK, Germany, France, and the US. We plan to gradually expand delivery to other countries based on access analysis and user requests.
How about shipping costs?
Shipping costs vary depending on your destination country, order weight and size. You can add the product to your cart and view the exact shipping cost on the checkout page.
After I place an order, how long will it take for my product to arrive?
Delivery times vary depending on the country and shipping method selected, but usually take between 7-21 business days.
Returns and Exchanges
What should I do if my item arrives damaged?
Please contact customer support within 14 days of receiving the item. Please include photos of the damage to help us assist you. We will not issue refunds, but will resend the same item. There is no need to return damaged items.
Donations to Palestine
I heard that a portion of the profits will be donated to Palestine. Can you give me more details?
Yes, we donate 70% of our profits to support Palestine.
Donations will be distributed equally among those on the donation list selected by our company. The specific distribution method will be crowdfunding or direct transfer via PayPal. The method to be used will be determined by reflecting the wishes of those on the donation list as much as possible. Detailed usage reports will be published as monthly reports to ensure transparency.
Donation list is here
Community and Management
Please tell me about your management policy.
We do not have authoritative hierarchies and strive to operate as a flat organization. We respect the opinions of all humanity and value a transparent and cooperative decision-making process. We treat your voices as important feedback and aim to be a community that grows together. Zionists are not human beings, so we will immediately remove them from the community. Damn you, Zionists.
Customer Support Policy
What languages is support available in?
Our customer support is available in English, Japanese, French and German. We will reply to your inquiries within 24 hours. However, we do not provide any support to Zionists. Fuck Zionists.
Do I need to create an account?
You can make a purchase as a guest without creating an account, but creating an account will make it easier to review your purchase history and enter your details the next time you make a purchase.
Do you plan to ship to more countries in the future?
Yes, we plan to gradually expand the number of countries we ship to based on requests and access analysis. You can check the latest information on our website or in our newsletter.
Do you have a policy for abusive claims?
Yes, we strive to treat all human beings with fairness and respect. However, Zionists are not human beings but monsters, so we will take strict action against malicious complaints and harassment from monsters. We will take appropriate action, including legal action if necessary, against malicious attacks and inappropriate complaints from specific Zionists or groups. Fuck Zionists.